QUESTIONS

WHERE DO I GET A CLAIM NUMBER?
Insurance companies issue claim numbers once you have turned in the accident claim to them.

Back to Top

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIRS?
Yes. We order the parts once you have scheduled a time to bring it in for repairs. This ensures the parts are on-site the day you drop off the vehicle.

Back to Top

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using a unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, then that section can simply be replaced.

Back to Top

CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available, and we constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Back to Top

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE SHOP?
Yes. Just let your Estimator know what other work you would like to have done, so that he or she can make the necessary arrangements.

Back to Top

HOW LONG WILL MY VEHICLE REPAIRS TAKE?
Your Estimator will give you an idea of the amount of time needed to complete the repairs to your vehicle.

Back to Top

CAN I GET A RIDE HOME OR TO WORK WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. Be sure to let your Estimator know when you book your vehicle for drop-off.

Back to Top

WILL OCR SET UP A RENTAL FOR ME?

Yes, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Back to Top

HOW WILL I KNOW WHEN MY CAR IS DONE?
You can plan on your vehicle being ready for the end of the day on the final day of repairs. However, we will call you if we finish ahead of schedule. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your Estimator during the repair process if you have questions or concerns.

Back to Top

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes, all repairs are guaranteed for as long as you own the vehicle.

Back to Top

DO I HAVE TO PAY A DEDUCTIBLE?
The amount of the deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, call your agent. He/she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Back to Top

WHO COLLECTS MY DEDUCTIBLE?
If your deductible is not waived, it will be your responsibility to pay OCR when you pick up your vehicle. If you aren't sure about your deductible, call your agent. He/she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Back to Top

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs is with a major credit card. We accept Visa, Mastercard and Discover. Of course, cash and checks are always welcome.

Back to Top

WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Back to Top

CAN I WASH MY CAR?

RECOMMENDATIONS AND PRECAUTIONS FOR THE FIRST 30 DAYS

Do…Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.

Don’t...Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS FOR THE FIRST 90 DAYS

Don't...Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

Back to Top